349 Privacy Policy — User Information Protection
This policy explains how 349 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and the protections in place.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you register or use the 349 platform, we collect several categories of information to ensure a secure, seamless, and personalised user experience. This information is collected directly from you or automatically as you use our services.
Account & Identity Information
- Full name, date of birth, and gender
- Email address and phone number
- Residential address in Malaysia
- Identity documents (when required for verification)
- Username and encrypted password
Payment and Transaction Information
- Deposit and withdrawal records in MYR (RM)
- Payment methods used (DuitNow, Touch 'n Go eWallet)
- Registered bank name and account number
- Transaction history and account balance
- This information is not stored directly by 349 — it is processed through secure third-party payment processors.
Device & Browser Information
- Device type, operating system, and browser version
- IP address and general geographic location
- Access times and pages visited
- Internet service provider (ISP)
Usage & Activity Data
- Games played and session duration
- Betting and game results
- Game preferences and account settings
- Interactions with customer support
How This Information Is Used
349 uses collected information solely for legitimate purposes directly related to the provision of platform services. We do not sell or rent your personal information to third parties for marketing purposes.
Verifying identity and protecting accounts from unauthorised access
Verifying and processing deposits and withdrawals in MYR
Helping resolve enquiries and technical issues more efficiently
Analysing usage patterns to improve our services and user experience
We also use your information to meet applicable legal and regulatory compliance requirements in Malaysia, including anti-money laundering obligations and user age verification.
Use of Cookies and Tracking Technologies
The 349 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyse platform performance. Cookies are small text files stored on your device when you access our website.
Essential Cookies
Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies
Collects information on how users interact with the platform, helping us identify the most visited pages and improve the navigation experience.
How to Manage Cookies
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and usability of the 349 platform.
Data Storage, Security, and Information Sharing
How Your Data Is Protected
349 implements robust technical and organisational security measures to protect your personal information. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Data is stored on secure servers with strict access controls. Only authorised personnel with a legitimate business need may access users' personal information. All access is logged and monitored regularly.
Payment and financial information is not stored directly by 349. This data is processed through third-party payment processors that comply with international security standards to protect your MYR transaction details.
Third-Party Sharing
349 does not sell or share your personal information for third-party marketing purposes. However, we may share information in the following limited circumstances:
- Payment processors for completing MYR transactions
- Law enforcement authorities when required under Malaysian law
- Technical service providers that support platform operations (subject to confidentiality agreements)
User Rights and How to Contact Us
As a 349 platform user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or via customer support.
You may request deletion of your account and personal data, subject to any applicable legal retention requirements.
Policy Changes and How to Contact Us
349 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of significant changes via the platform or their registered email. Continued use of the platform after such notice constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, please contact us:
- Email: [email protected]
- Via FAQ page for general enquiries
- Via in-platform support after log in to your account
Your Data Is Safe With Us
We take the privacy of Malaysian users seriously. Register with confidence and enjoy a safe digital entertainment experience on the 349 platform.